Frequently Asked Questions - Commercial

What is NAS (Network Attached Storage) and do I need it at home?

NAS stands for Network Attached Storage, which is like having your own personal cloud at home. It’s a small server that stores your files, photos, and videos, and you can access them from any device in your home network. DigiLink can help set up a NAS system tailored to your needs, ensuring your data is safe, organized, and easy to access.

What is cloud storage, and is it better than physical storage?

Cloud storage saves your files on remote servers, allowing you to access them from any device with an internet connection. Physical storage, like external hard drives, keeps your data locally. DigiLink offers both options and can guide you on choosing the best solution based on your needs.

What is my IP address, and how do I find it?

Your IP address is like your home’s digital address on the internet. You can usually find it in your router settings or by searching "What is my IP?" on Google. If you’re struggling, DigiLink can help manage your home network and explain IP settings in simple terms.

What’s the difference between a router and a modem?

A modem connects your home to the internet, while a router distributes that connection to your devices via Wi-Fi or cables. DigiLink can help advise and direct to help you optimize your router and modem to ensure seamless connectivity throughout your home.

What is a VPN, and do I need one at home?

A VPN (Virtual Private Network) creates a secure connection between your devices and the internet, protecting your data from hackers and prying eyes.

How do I choose a good antivirus software?

Good antivirus software should protect you from viruses, ransomware, and phishing scams without slowing down your devices. DigiLink can recommend, install, and manage antivirus software tailored to your family’s needs.

Why is my smart home system glitchy or unreliable?

Glitches often happen due to poor network connections, outdated firmware, or device misconfigurations.

How do I know if my home Wi-Fi is secure?

A secure Wi-Fi network uses a strong password, encryption (like WPA3), and regular updates. It’s best when choosing passwords to create ones without public information (wedding or birthdates, address numbers, maiden names, common nicknames, pet names or street names) It’s best to create a random sequence of upper and lowercase letters and numbers with site specific special characters.

What should I do if my computer gets a virus?

If you suspect a virus, disconnect from the internet and avoid opening suspicious files. Disconnect any other items the wifi is connected to with the same or similar setups and passwords. Then, contact DigiLink,our team can help advise on your next steps.

Why is cybersecurity important for my home network?

Cybersecurity protects your family’s devices, personal data, and online activities from hackers and cybercriminals. It protects from identity theft, financial ruin, data leaks, malicious content and behavior. DigiLink offers tailored home cybersecurity services to keep you safe online.